I spent a lot of time researching the ways our users read the emails we sent. In doing user research, we found that our users felt comfortable with our app and automatically thought they knew what they were doing, no matter what changes were being implemented. As a result, our support lines were blowing up whenever something new happened because they wouldn't read our emails to learn about the changes.
So, I designed email headers that were direct and BIG so that readers would understand the information was important. We created CTA sections that were direct, frequent, and enticing for the user to click. We also used a variety of fresh imagery that included a mix of photography and illustration because we knew that our users had fatigue when we stuck with the same imagery they are used to.
I spent a lot of time researching the ways our users read the emails we sent. In doing user research, we found that our users felt comfortable with our app and automatically thought they knew what they were doing, no matter what changes were being implemented. As a result, our support lines were blowing up whenever something new happened because they wouldn't read our emails to learn about the changes.
So, I designed email headers that were direct and BIG so that readers would understand the information was important. We created CTA sections that were direct, frequent, and enticing for the user to click. We also used a variety of fresh imagery that included a mix of photography and illustration because we knew that our users had fatigue when we stuck with the same imagery they are used to.
I spent a lot of time researching the ways our users read the emails we sent. In doing user research, we found that our users felt comfortable with our app and automatically thought they knew what they were doing, no matter what changes were being implemented. As a result, our support lines were blowing up whenever something new happened because they wouldn't read our emails to learn about the changes.
So, I designed email headers that were direct and BIG so that readers would understand the information was important. We created CTA sections that were direct, frequent, and enticing for the user to click. We also used a variety of fresh imagery that included a mix of photography and illustration because we knew that our users had fatigue when we stuck with the same imagery they are used to.